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FAQs

FAQs

Grow Bold. Grow Smart. Grow With Jibbio.

We’re more than a platform — we’re your digital growth partner. At Jibbio, we combine technology, creativity, and strategy to help you achieve measurable results. From powerful online tools to personalized support, we make it simple to grow your business and connect with your audience.

  • Top quality service
  • Smart, scalable solutions

General FAQs

Businesses choose Jibbio online store + marketplace for three reasons.
Yes, you will need to have a domain name for your online store + marketplace website.
Yes, you can create an online store to sell your items or products only, and launch the marketplace at any time.
Yes, a free SSL certificate encrypts data to deter hacker interference. It also gets you a trusty browser padlock to show people your website is safe.
No, your online store + marketplace includes web hosting on Amazon Web Services (AWS).
No, your online store + marketplace includes unlimited bandwidth.
No, there are no setup fees.
Three high-converting premium themes, allowing you to change your website design without losing content with one click of the mouse and customize it for a periodic refresh.
Yes, sync your online store with Google Merchants, Facebook and Instagram Shop to sell directly on social media, with a click of the mouse.
No, your online store + marketplace includes web hosting on Amazon Web Services (AWS).
No, you can sign up without payment details to set up your online store and start selling. Your store will go offline after 14 days unless you enrol with a plan before your trial ends.
Yes, you can upgrade to a larger plan that includes more merchant accounts at any time. Alternatively, you can purchase more merchant accounts as needed.
Yes, simply cancel your Jibbio account.

MAXeSites FAQs

A MAXeSite™ is a simple web page proven to increase local online presence for target keywords in Google, beyond a website.

Share a MAXeSite™ link on social media, web pages, emails, and dynamic QR codes to expand web presence.
91% of websites and web pages get zero organic search traffic from Google, limiting your reach.

Create MAXeSites each focused on ONE product in a local area to increase visibility for target keywords in Google search.
MAXeSites consist of over 25 technical on-page SEO factors to improve rankings in local search results.
No, leverage MAXeSites each focused on just ONE product or service to increase visibility for local target keywords, which can rank higher than your website in search results.
✅ Create lead generation landing pages, content pages, personalized customer service pages, product marketing and sales pages, multimedia forms, plus more.

✅ Use a MAXeSite™ as the "website" link for your Google Business Profile, which can boost listing visibility to the Top 3 for more leads and customers.

✅ Use MAXeSites to increase operational efficiency, improve employee productivity, save time and money. FedEx® Case Study
Yes, set up a MAXeSite™ to accept single or recurring payments by entering your PayPal business email. Sell one or multiple items and set flat or variable prices.
No, create an online store + marketplace for complete ecommerce capabilities.

Online store + Marketplace FAQs

Three high-converting premium themes, allowing you to change your website design without losing content with one click of the mouse and customize it for a periodic refresh.
Yes, sync your online store with Google Merchants, Facebook and Instagram Shop to sell directly on social media, with a click of the mouse.
No, your online store + marketplace includes web hosting on Amazon Web Services (AWS).
No, you can sign up without payment details to set up your online store and start selling. Your store will go offline after 14 days unless you enrol with a plan before your trial ends.
Yes, you can upgrade to a larger plan that includes more merchant accounts at any time. Alternatively, you can purchase more merchant accounts as needed.
Yes, simply cancel your Jibbio account.
Yes, you can enable or disable the marketplace with a click of the mouse in Site settings.
Registration for new merchants (individual and business) is automatically disabled on your website, and existing merchant items or products are not publicly displayed.
Each plan includes a number of merchants (individuals and businesses) who can sell on your website. Merchants register and login to their own dashboard from your website.
For every product category, you set a commission range between 0-99% (e.g. 5-30%).

For every product for sale, merchants choose a commission rate within your set commission range (e.g. 10%), which they can change at any time.
Merchant items and products will appear seamlessly with your products but include the merchant's Name, shipping, return policy and contact information.

Highest commission rate (%) items and products are sorted from top to bottom on your website.
Yes, you can select which marketplace sellers can offer their items or products for sale on your website.
Merchants handle delivery of goods sold and customer service. Merchants issue refunds via their dashboard.
✅ Jibbio: Multi vendor marketplace is built-in with your online store. No app or code download required to enable individual and business merchants to sell seamlessly with your items or products.
❌ Shopify: Marketplace business merchants require software package installation, integration, and ongoing API updates. Alternatively, a third-party multi vendor marketplace app is available for a monthly fee (in addition to Shopify fees).

✅ Jibbio: Enable or disable the marketplace at any time with a click of the mouse.
❌ Shopify: Not applicable.
✅ Jibbio: For every item or product category, set a "commission range." For every item or product, merchants choose a commission rate within your range (e.g. 7%) maximizing your earnings potential.
❌ Shopify: For every product category, the commission rate is a fixed percentage for merchants, limiting your earnings potential.
Price and value.
No, you only need to enter your PayPal or Stripe account information to accept payments.
Your online store and marketplace merchants can accept every method of payment offered via PayPal and Stripe.
Review PayPal (US), PayPal (CA), Stripe (US), and Stripe (CA) rates.
The owner of the sold product.
When a customer purchases an item or product from a merchant, 100% of their payment is initially deposited in your PayPal or Stripe account (Jibbio member/website owner).

Next, a payout payment is automatically sent from your account (less your commission) to the merchant's PayPal or Stripe account a day after their product refund policy has expired, which merchants choose per product (14 days is default).
PayPal Payouts and Stripe Connect charge a 1-2% payout fee for each payment sent from your PayPal or Stripe account to the merchant's PayPal or Stripe account.
You pay the payout fees (Jibbio member/website owner).
No, Jibbio does not collect additional transaction or administrative fees.
Yes, with the exception of the Jibbio SOHO plan, you can select the built-in automated tax software to calculate the appropriate tax rate at checkout based on the customer's zip code.

Integrate your Avalara or TaxJar sales tax software account, which provides your customers real-time tax rates for every transaction from more than 12,000 tax jurisdictions based on product or service categories, and automates your tax filing process for compliance.
Yes, you as well as marketplace merchants (individual and business) can enable the setting to charge sales tax at checkout when customers purchase from specific regions (i.e. if you have a sales tax permit).

For every region, edit the prepopulated sales tax rates (based on the customer's zip code) or select the built-in automated tax software to calculate the tax rate at checkout. In addition, apply a sales tax rate or tax exemption at the product level.
Learn how sales tax works for online sellers in the US and Canada.
When a refund is issued, the customer's payment (including your commission, if applicable) is refunded.
Businesses choose Jibbio online store + marketplace for three reasons.
Yes, you will need to have a domain name for your online store + marketplace website.
Yes, you can create an online store to sell your items or products only, and launch the marketplace at any time.
Yes, a free SSL certificate encrypts data to deter hacker interference. It also gets you a trusty browser padlock to show people your website is safe.
No, your online store + marketplace includes web hosting on Amazon Web Services (AWS).
No, your online store + marketplace includes unlimited bandwidth.
No, there are no setup fees.

Payments FAQs

No, you only need to enter your PayPal or Stripe account information to accept payments.
Your online store and marketplace merchants can accept every method of payment offered via PayPal and Stripe.
Review PayPal (US), PayPal (CA), Stripe (US), and Stripe (CA) rates.
The owner of the sold product.
When a customer purchases an item or product from a merchant, 100% of their payment is initially deposited in your PayPal or Stripe account (Jibbio member/website owner).

Next, a payout payment is automatically sent from your account (less your commission) to the merchant's PayPal or Stripe account a day after their product refund policy has expired, which merchants choose per product (14 days is default).
PayPal Payouts and Stripe Connect charge a 1-2% payout fee for each payment sent from your PayPal or Stripe account to the merchant's PayPal or Stripe account.
You pay the payout fees (Jibbio member/website owner).
No, Jibbio does not collect additional transaction or administrative fees.
Yes, with the exception of the Jibbio SOHO plan, you can select the built-in automated tax software to calculate the appropriate tax rate at checkout based on the customer's zip code.

Integrate your Avalara or TaxJar sales tax software account, which provides your customers real-time tax rates for every transaction from more than 12,000 tax jurisdictions based on product or service categories, and automates your tax filing process for compliance.
Yes, you as well as marketplace merchants (individual and business) can enable the setting to charge sales tax at checkout when customers purchase from specific regions (i.e. if you have a sales tax permit).

For every region, edit the prepopulated sales tax rates (based on the customer's zip code) or select the built-in automated tax software to calculate the tax rate at checkout. In addition, apply a sales tax rate or tax exemption at the product level.
Learn how sales tax works for online sellers in the US and Canada.
When a refund is issued, the customer's payment (including your commission, if applicable) is refunded.
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